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A General Motors Shareholder Satisfaction Poll: Enquiries into the Wisdom of Initiating and Continuing the Saturn Line

Queries

The queries for this mini-survey are:

 

Background for Query 1

BusinessWeek, in a June 2, 2003, article entitled "Saturn: Still Tiny, But Bleeding Like a Monster," reported that General Motors' Saturn division has never showed a profit, may lose $1,000,000,000 in 2003, and 2002's unit sales of the L-Series were less than half of the projected sales.

Query 1

Query 1. Please use the below scale, from -4 to +4, to rate your assessment of the prudence of GM's initial decision to try to compete with Honda and Toyota. Enter the applicable number here -  

-4   -2   0   +2   +4
A completely senseless endeavour       A perfectly reasonable quest

Background for Query 2

BusinessWeek, in the same article, reported that General Motors' continued manufacture of Saturns has been prompted by the alleged fact that 70% of Saturn buyers have traded in a vehicle by a foreign manufacturer.

Query 2

Query 2. Please use the below scale, from -4 to +4, to rate your assessment of the wisdom of such a rationale, in light of Saturn's history. Enter the applicable number here -  

-4   -2   0   +2   +4
Completely asinine        Perfectly reasonable

Background for Query 3

BusinessWeek, in the same article, reported that General Motors' solution to the Saturn dilemma of low sales and sizable losses is to offer new models styled as Saturns but constructed with parts from other GM lines.

Query 3

Query 3. Please use the below scale, from -4 to +4, to rate your assessment of the prudence of such a course. Enter the applicable number here -  

-4   -2   0   +2   +4
Completely asinine        Perfectly reasonable

Background for Query 4

Below is a chart that shows a clear gap between Saturn Reliability Percentrank averages and GM Reliability Percentrank averages for years 1994, 1995, 1996, 1997, and 1998, the most recent years for which Reliability Percentranks have been computed.

This suggests that some Saturn consumers may not be entirely satisfied with new models constructed with parts from other GM lines.

Query 4

Query 4. Please use the below scale, from -4 to +4, to rate your assessment of the following statement: I am confident that the mental faculties of the great bulk of consumers of any line of General Motors' products will preclude detection of a change in reliability and that any loss of Saturn sales because of a reliability change will be more than offset by an increase in sales of replacement parts. Enter the applicable number here -  

-4   -2   0   +2   +4
Strongly agree        Strongly disagree

Query 5. The year, line and model of your primary vehicle is:

Year:     Line:     Model:

Query 6. Your state/province and country of residence are:

County/Shire:       State/Province:      Country:

Query 7. Your age is: 

Note that all non-opinion queries, save for county/shire/parish of residence, must be answered for the response set to be counted. Also note Advisory on Mini-Survey Menu Page.

 

Responses as of February 4, 2004

Responses to Query 1. Response density chart of respondents' assessments of the prudence of GM's initial decision to try to compete with Honda and Toyota

                 
                 
                 
                 
                 
                 
-4   -2   0   +2   +4
A completely senseless endeavour       A perfectly reasonable quest

Responses to Query 2. Response density chart of respondents' assessments of the wisdom of continuing the Saturn line because 70% of new Saturn buyers trade in a foreign vehicle

                 
                 
                 
                 
                 
-4   -2   0   +2   +4
Completely asinine        Perfectly reasonable

Responses to Query 3. Response density chart of respondents' assessments of the prudence of offering new models styled as Saturns but constructed with parts from other GM lines

                 
                 
                 
                 
                 
-4   -2   0   +2   +4
Completely asinine        Perfectly reasonable

Responses to Query 4. Response density chart of respondents' assessments of the statement, "I am confident that the mental faculties of the great bulk of consumers of any line of General Motors' products will preclude detection of a change in reliability and that any loss of Saturn sales because of a reliability change will be more than offset by an increase in sales of replacement parts"

                 
                 
                 
                 
                 
-4   -2   0   +2   +4
Strongly agree        Strongly disagree

 

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