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from Survey of High Mileage Toyota Owners Listed on Internet High Mileage
Rosters and GalleriesQuestionnaire
for 2001 Survey of Owners of High Mileage Toyotas Listed on Internet High
Mileage Rosters and Galleries
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Questionnaire for 2001 Survey of Owners of High Mileage Toyotas Listed on Internet High Mileage Rosters and Galleries
Dear ________:
Below is the questionnaire.
This e-mail was composed in Microsoft Word. If you are
using Windows and Outlook Express, clicking Reply to, inserting answers in
the corresponding spaces and sending it should present no difficulties. If you
have an Apple machine, there may be some distortions in this e-mail. If you do
not use a POP3 e-mail account and Outlook Express, there may be significant
omissions. Should there be distortions or omissions and should such distortions
or omissions make any part of this document unreadable, please let me know.
Sincerely,
James B. Bleeker
(The foregoing message changed as experience and technical
problems developed.)
Please try to complete all items (save the first two); however, if this is not possible, please try to complete as many as you may comfortably answer. Remember that the less information you share, the less there will be to guide others.
Name (entirely optional):
Address (entirely optional):
State/Province of Residence:
Country of Residence:
Date:
About you
Age:
Sex: Male___ Female___
Years of education (Enter a number between 0 and 24. Examples: 2 PhDs =24, 1 PhD=20, 2 Masters=18-20, 1 Masters=17-18, Bachelors=16, High school diploma=12, Graduation from elementary school=8, etc.):
SAT score total: Math score + Verbal score =
If your elementary and/or secondary education regularly tested skills with national norms, the most frequent percentile at which you placed was:
About your vehicle
Year:
Manufacturer: Toyota Motor
Corporation
Model:
Vehicle Identification Number:
Would you be willing, if requested, to provide verification of your ownership of the foregoing vehicle?
Year of acquisition:
Number of miles on odometer:
Number of miles claimed for vehicle (if greater than those on the odometer, e.g. mileage in the millions):
Part 1
About you and your
vehicle
1. Please explain how you came to own this particular model of vehicle.
2. To the best of your recollection, have you spent more than $30.00 for any replacement part for the engine (not including replaceables, such as timing belt), transmission system or air conditioner? Yes___ No___ Dont Recall___
3.
Have you spent more than $150 for labor and materials to replace any part of the
engine, transmission system or air conditioner? Yes___ No___
Dont Recall___
4. Do you still have the original engine, transmission and air conditioner? Yes___ No___ Unknown___
5. Have you spent any significant amount of time or money on repair, renovation or cleaning of the original engine, transmission or air conditioner?
6. Please give all of your reasons for owning your high mileage vehicle.
___ I enjoy tinkering with it.
___ I have no money for a new car.
___ I have no money for a different used car.
___ I have no reason for a new or different used car.
___ I am awaiting a significant technological advance, such as locomotion
by fuel cells.
___ The vehicle has a lightness and unbulkiness that imparts a sense of
freedom, unclutteredness, nimbleness and/or closeness to the environment that
cannot be found in new vehicles.
___ The vehicle is a thing of beauty.
___ The vehicle has timeless lines.
___ The vehicle is the embodiment of engineering excellence, which I
appreciate.
___ The vehicle is the embodiment of engineering excellence, which I
passionately enjoy.
___ There is a bond between me and the vehicle that has been fostered by
many years of ownership.
___ I have a concern that new vehicles by Toyota are of poorer quality by
reason of increased use of North American made components.
___ I have a concern that the model in which I might otherwise be
interested may be of unacceptable quality because of North American manufacture.
___ I wish to make a statement as to my standards of quality and
performance.
___ I wish to make a statement as to the standards of performance that I
expect of others and other products.
___ I wish to make a statement as to the standards of awareness that I
expect of others.
___ I wish to make a statement that I have more in common with the 1970s'
and 1980s' buyers of Toyotas than the 1990s' and 2000s' buyers of Toyotas.
___ I wish to make a statement as to my cleverness.
___ I think that owning this year and model of vehicle that is well
maintained is a symbol of culture.
___ I think that owning this year and model of vehicle that is well
maintained is a symbol of high culture.
___ I think that owning this year and model of vehicle that is well
maintained is a symbol of high intelligence.
___ I think that owning this year and model of vehicle that is well
maintained is a symbol of good common sense.
7.
Please describe your feelings for your vehicle. (Check all that apply.)
___ It's like an old hound that just won't let go.
___ I love it for its beauty.
___ I respect it for its rather flawless performance.
___ I have fondness for it because of its faithful performance.
___ I have an attachment based upon a utilitarian value that is several
times its current market value.
___ I have an attachment based upon a utilitarian value that is many
times its current market value.
___ I have an attachment based upon an esthetic and engineering value
that is several times its current market value.
___ I have an attachment based upon an esthetic and engineering value
that is many times its current market value.
8.
Please state which of the following you are currently experiencing.
___ Persistent unpleasant
odors
___ Persistent obnoxious odors
___ Persistent suffocating odors
___ Persistent under the hood knocks
___ Persistent under the hood roars
___ Persistent under the hood growls
___ Persistent under the hood grinding sounds
___ Persistent under the hood clicks
___ Persistent screeches
___ Persistent bleeding or sweating of plastics
___ Faded plastics
___ Cracked plastics
___ Warped plastics
___ None of the above
9.
Please state which of the following you have experienced.
___ Windshield "stars" that have expanded into cracks several
inches or feet long
___ Small cracks on the windshield that have expanded into cracks several
inches or feet long
___ Screws that have popped out of sockets
___ Missing screws
___ Loose insulation strips
___ Lost trim
___ Broken or ineffective compartment locks
___ Broken or ineffective door locks
___ Broken windshield wiper
___ Belts that deteriorate with time independent of use
___ None of the above
10.
Please state which of the following best describes how your engine
presently runs.
___ It runs now as well as it did when it was new.
___ It runs now nearly as well as it did when it was new.
___ It runs some worse now than when it was new.
___ It runs quite noticeably worse now than when it was new.
___ It runs much worse now than when it was new.
___ It barely runs at all.
11.
Please state which of the following best describes how the mechanical parts,
other than your engine, presently run.
___ They run now as well as they did when they were new.
___ They run now nearly as well as they did when they were new.
___ They run some worse now than when they were new.
___ One or more run quite noticeably worse now than when they were new.
___ One or more run much worse now than when they were new.
___ One or more barely run at all.
12.
Please state which of the following best describes how the electrical parts
of your vehicle presently operate.
___ They operate now as well as they did when they were new.
___ They operate now nearly as well as they did when they were new.
___ They operate some worse now than when they were new.
___ One or more operate quite noticeably worse now than when they were
new.
___ One or more operate much worse now than when they were new.
___ One or more dont operate at all.
13. If you purchased the above vehicle new, please rate, on a scale of 20, -19, -18, ,-10, , -2, -1, 0, the engine noise of the vehicle at the time of acquisition: ___
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-10 |
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barely tolerable very great considerable some nearly none
14. Please rate, on a scale of 20, -19, -18, ,-10, , -2, -1, 0, the current engine noise of the vehicle: ___
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-10 |
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barely tolerable very great considerable some nearly none
15. If you purchased the above vehicle new, please rate, on a scale of 20, -19, -18, ,-10, , -2, -1, 0, all noise other than engine noise that the vehicle had at the time of acquisition: ___
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-20 |
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-10 |
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barely tolerable very great considerable some nearly none
16. Please rate, on a scale of 20, -19, -18, ,-10, , -2, -1, 0, all noise other than engine noise that the vehicle currently has: ___
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-20 |
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-10 |
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barely tolerable very great considerable some nearly none
17. Please rate, on a scale of 20, -19, -18, ,-10, , -2, -1, 0, the current dilapidation of the vehicle, taking account of noise, poorly functioning or nonfunctional components, loss of trim, loss of exterior color, fading, bleeding, cracking or warping of plastics, etc.: ___
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-20 |
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-10 |
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-5 |
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barely usable very great considerable some nearly none
18. If you purchased the above vehicle new, please rate, on a scale of 10, -9, -8, ,0, , +8, +9, +10, the comfort of the vehicle at the time of acquisition, taking account of such things as noises, vibrations, feel of the seat, sense of well-being at the end of a trip, etc.: ___
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-10 |
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-5 |
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0 |
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+10 |
extremely uncomfortable uncomfortable okay comfortable extremely comfortable
19. Please rate, on a scale of 10, -9, -8, ,0, , +8, +9, +10, the current comfort of the vehicle, taking account of such things as noises, vibrations, feel of the seat, sense of well-being at the end of a trip, etc.: ___
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-10 |
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-5 |
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0 |
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+10 |
extremely uncomfortable uncomfortable okay comfortable extremely comfortable
20. If you purchased the above vehicle new, please rate, on a scale of 10, -9, -8, ,0, , +8, +9, +10, the overall pleasantness of the vehicle at the time of acquisition, taking account of such things as comfort, smoothness of operation, nimbleness of operation, etc.: ___
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-10 |
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-5 |
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0 |
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+5 |
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+10 |
extremely unpleasant unpleasant okay pleasant extremely pleasant
21. Please rate, on a scale of 10, -9, -8, ,0, , +8, +9, +10, the current overall pleasantness of the vehicle, taking account of such things as comfort, smoothness of operation, nimbleness of operation, etc.: ___
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-10 |
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-5 |
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0 |
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+5 |
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+10 |
extremely unpleasant unpleasant okay pleasant extremely pleasant
22. Do you live
in a region where rusting poses a problem?
___ Yes ___No
23. Please rate, on a scale of 20, -19, -18, ,-10, , -2, -1, 0, the severity of rust on your vehicle: ___
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-5 |
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barely tolerable very
great
considerable some nearly
none
24. If you
have experienced a rusting problem, please describe your response:
___ Initiated rust control efforts and regularly (annually or biannually) removed rust 5 or more times since then
___ Initiated rust control efforts and from time to time removed rust 5 or more times since then
___ Removed rust, but fewer than 5 times
___ Never removed rust
25. If Toyota offers a national customer service center in the country in which you reside, your criticisms of this service center are: (Check all that apply)
___ Unwilling or unable to tell the country of manufacture of a replacement part
___ So far, unable to answer any question that I have posed
___ So far, able to answer only a small number of questions that I have posed
___ So far, able to answer less than half of the questions that I have posed
___ Other:
26. If Toyota offers a national customer service center in the country in which you reside, on a scale of -10 to +10 that encompasses 99% of the service centers you have encountered in your lifetime, you rate Toyota's service center:
___ -45 ___-25 ___-10 ___-8 ___-6 ___-4 ___-2 ___0
___+2 ___+4 ___+6 ___+8 ___+10 ___+25 ___+45
___ Insufficient experience to answer the question
27.
Please use all of what you have seen, read and heard to estimate as to when your
Toyota vehicle operated or will operate as a typical Big Three vehicle at 3,000
miles.
___ 0 to 100,000 miles
___ 100,000 to 200,000 miles
___ 200,000 to 300,000 miles
___ 300,000 to 400,000 miles
___ 400,000 to 500,000 miles
___ 500,000 to 600,000 miles
___ 600,000 to 700,000 miles
___ 700,000 to 800,000 miles
___ 800,000 to 900,000 miles
___ 900,000 to 1,000,000 miles
___ 1,000,000+ miles
___ No basis for estimate
28.
Please use all of what you have seen, read and heard to estimate as to when your
Toyota vehicle operated or will operate as a typical Big Three vehicle at 6,000
miles.
___ 0 to 100,000 miles
___ 100,000 to 200,000 miles
___ 200,000 to 300,000 miles
___ 300,000 to 400,000 miles
___ 400,000 to 500,000 miles
___ 500,000 to 600,000 miles
___ 600,000 to 700,000 miles
___ 700,000 to 800,000 miles
___ 800,000 to 900,000 miles
___ 900,000 to 1,000,000 miles
___ 1,000,000+ miles
___ No basis for estimate
29.
Please use all of what you have seen, read and heard to estimate as to when your
Toyota vehicle operated or will operate as a typical Big Three vehicle at 22,000
miles.
___ 0 to 100,000 miles
___ 100,000 to 200,000 miles
___ 200,000 to 300,000 miles
___ 300,000 to 400,000 miles
___ 400,000 to 500,000 miles
___ 500,000 to 600,000 miles
___ 600,000 to 700,000 miles
___ 700,000 to 800,000 miles
___ 800,000 to 900,000 miles
___ 900,000 to 1,000,000 miles
___ 1,000,000+ miles
___ No basis for estimate
30.
Please use all of what you have seen, read and heard to estimate as to when the
interior of your Toyota vehicle aged or will have aged to that of a typical Big
Three vehicle at 25,000 miles.
___ 0 to 100,000 miles
___ 100,000 to 200,000 miles
___ 200,000 to 300,000 miles
___ 300,000 to 400,000 miles
___ 400,000 to 500,000 miles
___ 500,000 to 600,000 miles
___ 600,000 to 700,000 miles
___ 700,000 to 800,000 miles
___ 800,000 to 900,000 miles
___ 900,000 to 1,000,000 miles
___ 1,000,000+ miles
___ No basis for estimate
31.
Please use all of what you have seen, read and heard to estimate as to when the
interior of your Toyota vehicle aged or will have aged to that of a typical Big
Three vehicle at 40,000 miles.
___ 0 to 100,000 miles
___ 100,000 to 200,000 miles
___ 200,000 to 300,000 miles
___ 300,000 to 400,000 miles
___ 400,000 to 500,000 miles
___ 500,000 to 600,000 miles
___ 600,000 to 700,000 miles
___ 700,000 to 800,000 miles
___ 800,000 to 900,000 miles
___ 900,000 to 1,000,000 miles
___ 1,000,000+ miles
___ No basis for estimate
32.
Please use all of what you have seen, read and heard to estimate as to when one
of the Big Three manufacturers will have engineered a vehicle as reliable,
durable, dependable, comfortable, smooth in operation, and quiet as your Toyota
motor vehicle is.
___ 0 to 10 years
___ 10 to 20 years
___ 20 to 30 years
___ 30 to 40 years
___ 40 to 50 years
___ 50+ years
___ No basis for estimate
33.
To replace your present Toyota with a new Big Three vehicle, you would require:
(Check one)
___ A 5% reduction in the selling price of the Big Three vehicle
___ A 20% reduction in the selling price of the Big Three vehicle
___ A 50% reduction in the selling price of the Big Three vehicl
___ Gift of the Big Three vehicle
___ Gift of the Big Three vehicle plus $20,000 compensation for the first
year, more subsequently
___ Gift of the Big Three vehicle plus $200,000 compensation for the
first year, more subsequently
___ Unwilling to make such a replacement
34. On the scale 10, -9, -8, ,0, , +8, +9, +10, please state how important motor vehicle reliability is to you: ___
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repugnant undesired unimportant important absolutely necessary
35. Please rank the following motor vehicle features that are important to you, with 1 being the most important. Do not number those that are not important.
Reliability
.. ____
Useful life of 5+ years and 100,000+ miles
.. ____
Useful life of 10+ years and 200,000+ miles
____
Useful life of 20+ years and 400,000+ miles
____
Dependability in taking you from point a to point b
____
Smoothness of ride
... ____
Quietness of engine and absence of under-the-hood clicks, knocks, roars, growls and grinding sounds ... ____
Absence of axle grunts and screeches .. ____
Absence of fading, bleeding, sweating, warping, and cracking plastics
____
Lines and forms of timeless beauty .. ____
Excellence of engineering and design
.. ____
High fuel mileage (high miles/gallon or kilometers/liter) ____
Crash resistance
____
Rollover resistance .. ____
A new and novel appearance ____
Power windows and door locks ____
New electronics
____
Antilock brakes . ____
Cruise control ____
Cup holders
... ____
A loud and roaring engine
____
Made in China ____
Made in Germany .. ____
Made in Japan . ____
Made in Korea ____
Made in Sweden . ____
Made in U.S.A
____
36. With respect to motor vehicles sold in the country of your residence, please rank the following countries of manufacture by the quality that they denote to you, with 1 denoting the highest quality and 6 denoting the lowest quality.
Made in China ____
Made in Germany ... ____
Made in Japan . ____
Made in Korea ____
Made in Sweden . ____
Made in U.S.A ... ____
37. With respect to motor vehicles sold in the country of your residence, please rank the following countries of manufacture by the value (quality/price) that they denote to you, with 1 denoting the highest value and 6 denoting the lowest value.
Made in China ____
Made in Germany ... ____
Made in Japan . ____
Made in Korea ____
Made in Sweden . ____
Made in U.S.A ... ____
38. With respect to consumer electronics (computers, peripherals, computer components, motion detectors, security equipment, compact and DVD disc players, CRTs, breadmakers, microwaves, etc.) sold in the country of your residence, please rank the following countries of manufacture by the quality that they denote to you, with 1 denoting the highest quality and 6 denoting the lowest quality.
Made in China ____
Made in Germany ... ____
Made in Japan . ____
Made in Korea ____
Made in Sweden . ____
Made in U.S.A ... ____
39. With respect to consumer electronics (computers, peripherals, computer components, motion detectors, security equipment, audio and DVD disc players, CRTs, breadmakers, microwaves, etc.) sold in the country of your residence, please rank the following countries of manufacture by the value (quality/price) that they denote to you, with 1 denoting the highest value and 6 denoting the lowest value.
Made in China ____
Made in Germany ... ____
Made in Japan . ____
Made in Korea ____
Made in Sweden . ____
Made in U.S.A ... ____
40. With respect to consumer products that are generally available in the country of your residence, please rank the following countries of manufacture by the quality that they denote to you, with 1 denoting the highest quality and 6 denoting the lowest quality.
Made in China ____
Made in Germany ... ____
Made in Japan . ____
Made in Korea ____
Made in Sweden . ____
Made in U.S.A ... ____
41. With respect to consumer products that are generally available in the country of your residence, please rank the following countries of manufacture by the value (quality/price) that they denote to you, with 1 denoting the highest value and 6 denoting the lowest value.
Made in China ____
Made in Germany ... ____
Made in Japan . ____
Made in Korea ____
Made in Sweden . ____
Made in U.S.A ... ____
42. On the scale 10, -9, -8, ,0, , +8, +9, +10, please state how important it is to you that a product be made in China: ____
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repugnant undesired unimportant important absolutely necessary
43. On the scale 10, -9, -8, ,0, , +8, +9, +10, please state how important it is to you that a product be made in Germany: ____
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repugnant undesired unimportant important absolutely necessary
44. On the scale 10, -9, -8, ,0, , +8, +9, +10, please state how important it is to you that a product be made in Japan: ____
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repugnant undesired unimportant important absolutely necessary
45. On the scale 10, -9, -8, ,0, , +8, +9, +10, please state how important it is to you that a product be made in Korea: ____
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repugnant undesired unimportant important absolutely necessary
46. On the scale 10, -9, -8, ,0, , +8, +9, +10, please state how important it is to you that a product be made in Sweden: ____
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repugnant undesired unimportant important absolutely necessary
47. On the scale 10, -9, -8, ,0, , +8, +9, +10, please state how important it is to you that a product be made in the United States: ____
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